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FAQ

ABOUT TRL

ORDER INFORMATION

 

How do I order?

Please obtain the start up material from your company. This may usually include a catalog, order form, and any special instructions, or it may just give you access to the online catalog. You may then place an order by any of the following:


Phone: (434) 293-3705
Fax: (434) 263-5543
Mail: P.O. Box 107
Covesville, VA 22931
Email: AudioRental@TRLOnline.com
Website: www.TrainingResourceLibrary.com

  • Will I always get my first choice?

    Almost Always. Occasionally the title you want will be unavailable. If you want a specific title and do not receive it on your first request, just ask the Library to reserve it for you.

  • How do I return the titles?

    You will receive a return mailer with each title. The mailer is pre-posted. Simply drop it in any mailbox.

  • How do I choose my next title?

    Use your account at our web site to add titles to your queue. We will send from your queue as you return each title. Of course you may change your queue at any time.

  • How long does it take to get my next request?

    TRL provides same-day service so your next request goes out the same day we receive a title from you. All audio titles are mailed "First Class". Your round trip time will depend on your local mail situation. If you do not receive your next request promptly, please contact the Library.

  • Is there any charge for damaged tapes or CDs?

    There is no charge for damage caused by normal use. Simply return the item to the library and ask for a replacement. There is a replacement cost for lost or damaged rental material. The maximum charge is $20 for each lost or stolen CD or for damage other than normal use. Do not deface the front of the CD in any way including wrtiting on it. Do not put Post-its on the front of a CD as it may cause the CD surface to peel off with it.

 
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